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UQ Developers General Terms and Conditions

UQ Developers Terms and Conditions

Please read these Terms and Conditions before using UQ Developer's website and making any hiring. When you make a purchase on the Site, you agree to accept these Terms and Conditions. All correspondence regarding customer service or your booking should be sent to UQ Developers, Office #16 Second Floor MashaAllah Plaza Yateem Khana Chock, Lahore Pakistan or by contacting us via our Help Centre.

1. Use of Website

1.1. This Website is available to all users (hereinafter referred to as the “User” or “You”) expect Ahmadi/Mirzai Community or any Israel citizen, subject to these General Terms and Conditions. When you make a purchase on the Site or otherwise use this Site, you agree to accept these Terms and Conditions.

1.2. This Platform is operated by UQ Developer’s, duly incorporated in Pakistan; contact telephone number +92 3244972912; (hereinafter referred as “UQ Developers”, “UQ Developer’s” “UQ Developers INC” “we”, “us” or “our”). UQ Developers is a digital agency which provides digital services all over the globe. Office address is at Office #16 Second Floor MashaAllah Plaza Yateem Khana Chock, Lahore Pakistan.

1.3. The User hereby declares that he or she is an adult (at least 18 years of age) and must not Ahmadi/Mirzai believer and must not citizen of Israel and has the legal capacity to be bound by this agreement and to use this Website in accordance with these T&Cs. UQ Developers expressly warns the User that by using the Website to make a booking/hiring, he/she is concluding a contract with payment obligations. Furthermore, the User declares that all information he or she provides to access this Website and while using it is true, complete and accurate, and he/she agrees to keep it updated.

1.4. This Website is solely and exclusively for the User's personal use. It may not be modified, reproduced, duplicated, copied, distributed, sold, resold or exploited for commercial or non-commercial purposes, except that you may print out copies of your hiring details for personal use.

1.5. The User agrees not to use this Website for illegal or prohibited purposes. In particular, the User accepts that he or she will only use this Website for him/herself and that the products or services purchased through this Website will be for his or her own use or consumption, or the use or consumption of persons on behalf of whom he or she is legally authorized to act. The User shall not resell to third parties’ products or services purchased through this Website.

1.6. UQ Developers reserves the right to deny access to the Website at any time without notice.

1.7. All correspondence regarding customer service or your booking/hiring should be sent to UQ Developers, Office #16 Second Floor MashaAllah Plaza Yateem Khana Chock, Lahore Pakistan, or if you would prefer to contact us by telephone, please call +92 324 4972912(local rates apply).

2. Your Contract

2.1. A “hiring” means any order for products or services you make on our Website which is confirmed by us. When you make a hiring via this Website, the contract will be between the UQ Developers and you.

2.2. By using this Website to book products and/or get services, you authorize UQ Developers to act as your representative during the process of achieving the given service or to deliver booked product. The payment for any products or services in your name and on your behalf, as required. Accordingly, UQ Developers shall charge you with a service fee, depending upon which product/service you book. You will be advised of any fee before you confirm your booking.

2.3. Prices are confirmed at the final step of the booking path at the point when you click ‘Hire now’, Prices are shown with rates of exchange calculated on a daily basis. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. Taxes fluctuate in line with exchange rates. When a booking is made the exchange rate will be fixed at that time and will apply to any amendments or cancellations to that item within the booking. Exchange rates are determined by UQ Developers.

2.4. After you confirm your booking/Hiring, you will receive a confirmation email with a Contract number. This is the moment that your contract in relation to the products and services ordered will come into existence. This confirmation email will provide all the details of the itinerary of your booking. Next, we will check that your booking has been correctly entered in the UQ Developer’s hiring system and that your payment can be correctly processed. Our obligation to issue the ticket will be subject to your payment having been received in cleared funds.

2.5. We reserve the right to cancel your booking/hiring in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking, or your phone number. In the event we are not able to contact you, we may cancel your booking with no liability whatsoever.

2.6. The electronic document by which your contract is formalized shall be filed in the UQ Developers records and may be accessed by you at any time upon request to UQ Developers.

3. Booking/Hiring conditions

3.1 Cancellations and modifications

3.1.1 In any case you cancel your hiring/booking we will not be responsible to return your advance payment or sometimes all deposited amount. Your ability to cancel or modify a booked/hired product or service, and the method for doing so, will depend on the specific Product and Service rules or other Cancellation's terms and conditions. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. In the event that you make any alteration to your booking (cancellation and/or modification), UQ Developers reserves the right to charge you a service fee of $50 to cover the administration costs incurred by UQ Developers. These charges do not include any charges. In the event that you make a change to your booking/hiring, please note that any current fare available on the Website is not relevant to the cost of making your change.

3.1.2. Changes and cancellations can only be made when confirmed by UQ Developers in certain packages. You can reach the UQ Developers call cente on +92 324 4972912 (local rates apply).

3.1.3. In relation to UQ Developers specific terms and conditions for cancellations and amendments are available online during the booking process and set out in your confirmation email Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased.

3.2. Price and payment

3.2.1. If you use any payment gateway or third party to send payment to then you have to send complete payment and any charges or taxes of third party, you have to pay yourself. Using third party to send payments all the taxes and their payment sending charges or any other charges will be on your and our payment will not include in that. The total price of your booking/hiring will be shown once you have selected all the specific products/services you would like to acquire. Such price will include the price of all products selected and UQ Developer’s service fees. UQ Developers’ service fees are independent of the price of the products and non-refundable in any case.

3.2.2. The amount of the service fees depends on the products acquired. UQ Developers may also charge additional service fees if you make a booking by phone or request changes or refunds. In the event that you use an unfunded credit card or a credit card which is rejected by the bank due to any other reason that is caused by you, UQ Developers will charge a service fee of $50 and will provide you with instructions to make effective the payment of your booking. The service fee will be added to the final price. Until you make effective the full payment, you will not be able to receive your products. Moreover, we hereby bring your attention to the fact that, due to the nature of travel products, it is possible that price changes occur between your booking and the effective payment and you will have to assume the cost of the selected products at the moment that you are making the effective payment.

3.2.3. If you pay by credit card. If there are any problems with your payment, we will contact you within 48 hours of your booking. UQ Developers will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to UQ Developers for any other products or UQ Developers charges may appear as separate transactions on your credit card statement.

3.2.4. Payments can be made by all major debit and credit cards/Western Union or any other online payment sending platform as detailed on the Website. Payment methods other than those stated on the Website will not be accepted and no responsibility is accepted for cash or cheques sent through the post. Full payment for all products is required at the time of booking.

3.2.5. In order to provide greater security, you will be asked to enter all the information that is on your card for each purchase you make with UQ Developers, as this information is not saved in our files longer than necessary to process the payment of each booking or in the tax recovery process as referred below under 3.3. Please note that UQ Developers is required to pass your card details to the relevant Payment Gateway. In agreeing to these terms and conditions you authorize us to do this on your behalf. All information is encrypted on our secure server. You authorize UQ Developers to use the information on the credit card provided by Customer/you (i) in order to make the purchase of the services required and to process related service fees (ii) for the payment of the premium for insurance as applicable, (iii) for the processing of any applicable refunds and (iv) for the charge of costs and fees related to (a) changes to your booking or to (b) tax refunds as referred to in section 3.3 of these terms and conditions.

3.2.6. UQ Developers reserves the right to pass on any charges relating to card charge-backs. If your booking/hiring is being paid for with a third party credit card, we may require written authorization to be provided by the card-holder

3.2.7. Booking Conditions Anyone whose age is 18 or above can hire/book us expect Ahmadi/Mirzai Community person or believer of Ahmadi/Mirzai Religion also anyone who is from Israel or the citizen of Israel cannot hire/book us for any service or product in any case.

3.3. Refunds

3.3.1. In any case your advance payments can never be refunded, however the remaining payments can be forgiven only in certain conditions like you service is not about to complete or you cancelled your order within 12 Hours you may be eligible to claim some or all of the taxes charged at the time of purchase but we will not be responsible to refund any of your amount at any time.

3.3.2. Refunds, if applicable, will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing a refund for a product/service, please be aware that not all taxes are refundable. A tax refund will be processed in accordance with the relevant product price in the country concerned, with the $50 fee due to UQ Developers charged to the form of payment used at the time of booking.


UQ Developers relies on the information that you provide as being accurate and therefore cannot be held responsible if your confirmation did not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name and your email and phone number matches the same on input fields or in confirmation email otherwise we will not be responsiable for that.

5. Industrial and intellectual property rights

5.1. All of the content on the UQ Developers Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by UQ Developers or its content providers or clients or other and is partially protected and intellectual property regulations. The compilation (understood as the collection, arrangement and assembly) of all content of the UQ Developers Website is the exclusive property of UQ Developers and is protected by national and international industrial and intellectual regulations. All software used on the UQ Developers Website or belonging to its software Suppliers is protected by national and international industrial and intellectual regulations.

5.2. Any other use of the content on this Website is strictly prohibited, including its total or partial reproduction, modification, distribution, transmission, subsequent publication, exhibition and/or representation. In particular, any type of use of the images contained on the UQ Developers Website outside this Website is strictly prohibited without the express consent of UQ Developers and/or its Suppliers.

5.3. UQ Developers and other names of products, services, graphics and logos of UQ Developers are internationally registered trademarks. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners.

6. Law and jurisdiction

These General Terms and Conditions, as well as any relation between UQ Developers and the User, shall be governed by the laws of Pakistan. To the extent legally permitted both parties are subject to the jurisdiction of the Courts of the city of Pakistan for any litigious issue arising from the existence, content and/or interpretation of these General Terms and Conditions or from any relation between UQ Developers and the User.

7. Other generally applicable terms


Queries and complaints relating to your booking/hiring Please contact our customer services team if you have any other enquiries or complaints relating to your booking/hiring. If you have a complaint relating to a product/package/service, please ensure that you officially log your complaint with the relevant product/package/service prior to your return.

7.2. Customer behavior

It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness). If your behavior is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we may cancel your booking, in which case our we responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.

7.3. Entire Agreement and Severability Clause

7.3.1. These Terms and Conditions contain the entire agreement between the parties in relation to its subject matter.


If at any time any part of these Terms and Conditions (including any one or more of the clauses of these Terms and Conditions or any sub-clause or paragraph or any part of one or more of these clauses) is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and/or enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission.


Changes to General Terms and Conditions UQ Developers reserves the right to change or update these T&Cs from time to time without prior notice to you. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

8. Links to other Websites

8.1. The UQ Developers Website may contain links to other Websites that may or may not managed by UQ Developers, which are included only for reference purposes. UQ Developers does not exercise any control over these Websites nor is it responsible for their content.

8.2. The inclusion of links to other Websites does not imply that UQ Developers promotes, vouches for, guarantees or recommends these sites. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein.

9. Limitation of Liability

9.1. UQ Developers offers this Website as-is and exercises reasonable skill in respect of its updating, maintenance and functioning, but it makes no guarantees as regards technical faults, service infallibility, or that the system or portal will function at all times.

9.2. UQ Developers publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. Some information is stored in cache from time to time, and will only be verified with real time information at the time you confirm your booking.

9.3. The limitation of liability of UQ Developers is in accordance with the current applicable legislation and particularly in terms of the UQ Developers. In any case, UQ Developers assumes no liability for any damages arising directly or indirectly from the purchase of a product or service offered on its Website.

9.4. In the event a court would determine in deviation from the limitations set out in this clause 8, that UQ Developers is liable for damages following a purchase by you of products or services on this Website, such liability shall at all times be limited to the fees received by UQ Developers for the services provided, unless to the extent provided otherwise in the applicable local implementation of the Package Travel Directive.

9.5. If due to reasons of force majeure (including, but not limited to, political, economic or unstable disorder that affects safety), there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through UQ Developers due to unexpected circumstances that UQ Developers cannot solve, or even if it were impossible to comply with any of the agreed provisions, UQ Developers and/or companies from the UQ Developers are exempt from any derived legal responsibilities arising from such deficiencies or non-compliance.

Get in touch


+92 324 4972912




Office # 16 Second Floor Masha Allah Plaza Yateem Khana Chock, Lahore